Frequently asked questions
International orders — JPY pricing, direct payment, worldwide shipping.
What currency are prices in?+
All item prices are final in Japanese Yen (JPY) — that's what you pay. The site also shows an approximate amount in your local currency (auto-detected from your location) as an estimate only.
How do I pay?+
Directly — no waiting for an invoice. After you place the order, your order page shows the exact JPY total and two options: Wise (no fee) — a payment link with the amount already filled in, paid in your local currency (we receive JPY), then tap "I've sent the payment"; or card, Apple Pay or Google Pay through Stripe, confirmed instantly, with a 5% Stripe processing fee on top. A bank transfer to the IBAN shown there works too.
How long until my order ships?+
Card payments are confirmed instantly; Wise payments usually reach us within 1–2 business days (first-time Wise users can take a little longer while Wise verifies them). We email you once it's confirmed, then dispatch within 2–3 business days, with tracking by email. Unpaid orders are cancelled after 3 days — tapping "I've sent the payment" keeps yours open while we look for it.
Who is the account holder?+
Our own company — the beneficiary reads "Bandartcg.com Limited", the business you are buying from. Enter it exactly as shown; banks match the beneficiary name and a payment sent under another name can be delayed or returned.
Is the bank account safe to pay?+
Yes. It is a business account with Wise Payments Limited (FCA-regulated, London), held in our own company name. We never change account details mid-order — if you ever get a message asking you to send to a different account, it isn't from us: email pay@bandartcg.com to verify first.
How does shipping work?+
Pick your country at checkout and we calculate FedEx shipping (or DHL when it’s much cheaper), combine your items into as few parcels as possible, and include it in your total — no invoice wait. Or hand off to your own Japan forwarder; in Japan, order from our Japan site (bandartcg.com/jp).
Which countries do you ship to?+
About 195 countries by FedEx (DHL to Australia and New Zealand when it is much cheaper); checkout lists every one. We do not ship to the United Kingdom; UK buyers can use a Japan forwarder instead.
How do I track my order?+
We email the FedEx or DHL tracking number when the parcel is dispatched. Your order page shows the status at every step: placed, paid, purchased, packed and shipped.
Can you ship within Japan / to my hotel?+
Yes — order from our Japan site (bandartcg.com/jp): flat ¥1,500 Yamato (宅急便) delivery to a home, office, or hotel. Add the hotel check-in dates in the order note.
Can I use my own forwarder?+
Yes. Give us your Japanese forwarding-agent address (Tenso, Buyee, etc.) at checkout and we ship your order to them within Japan (¥900 domestic shipping). You control and pay the international leg.
Who pays customs / import duties?+
USA: the import duty and FedEx clearance fees are charged at checkout, so there is nothing to pay on delivery. Everywhere else: any import tax or duty is paid by you on arrival, to the courier or customs, not to us. Checkout shows an estimate for your country and parcel, and the Shipping page lists the rules by country. We declare the full value you paid (trading cards = HS 9504.40).
Is there a minimum order?+
Yes — ¥10,000 per order. Raw (ungraded) singles also have a ¥3,000 minimum, because they are sourced per order. Mix boxes, slabs and singles to reach it.
What are raw singles, and what condition are they in?+
Raw singles are ungraded Japanese cards, priced live from our Japanese suppliers. Each is listed with a condition grade: A+ near perfect, A mint, A- a tiny flaw, B light wear, C/D visible wear. Treat them as play-grade cards rather than grading candidates, even at A+.
Are sealed boxes really sealed?+
Yes — full shrink. Every booster box, pack and carton ships with its original factory plastic intact, never re-taped. PSA-graded singles ship untouched in their original slab.
Why isn't the PSA cert number shown on each listing?+
Each listing represents a card at a given grade, not one specific slab. Because we receive graded stock in volume from our supplier, there are simply too many products to list each slab's individual cert number separately. You still receive a genuine PSA slab of the listed card at the listed grade — the exact cert number can be shared when your order is packed; just ask.
How are PSA slab prices set?+
Most slabs are priced against the live Japanese market price on Snkrdunk, so the yen price moves with the Japanese market rather than carrying an export markup. A few are priced individually. Our Japan market prices page shows recent PSA 10 and raw prices for comparison.
What if my order arrives damaged?+
Send photos and an unboxing video within 48 hours of delivery by email or WhatsApp with your order reference. Damaged or lost in transit: we replace the item if stock remains, or refund it in full. Wrong item or wrong grade: we replace or refund it in full. See the Refund Policy for the details.
Can I cancel or get a refund?+
Before we buy your items from our Japanese supplier: yes, a full refund minus non-recoverable payment fees. If an item has sold out or we cannot fulfil it: a full refund, including any card fee. Once we have bought from the supplier (order status "Purchased"), the order cannot be cancelled. Refunds go back to the original payment method within 3 working days.
Is Bandar TCG legit?+
Bandar TCG is run by Bandartcg.com Limited, a private limited company registered in England and Wales (Company No. 17468113, public on Companies House). Payments go to a Wise business account in that company name, and buyers review us on Trustpilot. Orders ship from Japan with tracking.
Still stuck? Email trade@bandartcg.com — we reply within 1 business day.