Frequently asked questions
Singapore orders — JPY pricing (pay in S$ via Wise, or by card), FedEx / DHL shipping, GST estimate.
What currency are prices in?+
Prices are final in Japanese Yen (JPY) — funded in SGD via Wise, or paid by card. Each price also shows an approximate S$ amount as a reference only.
How do I pay?+
Directly — no invoice wait. Your order page shows the exact JPY total and two options: Wise (no fee) — a payment link with the total already filled in, funded in SGD (we receive JPY), then tap "I've sent the payment"; or card, Apple Pay or Google Pay through Stripe, confirmed instantly, with a 5% Stripe processing fee on top. A bank transfer to the IBAN shown there works too.
How long until my order ships?+
Card payments are confirmed instantly; Wise payments usually reach us within 1–2 business days (first-time Wise users can take a little longer while Wise verifies them). We email you once it's confirmed, then dispatch within 2–3 business days, with tracking by email. Unpaid orders are cancelled after 3 days — tapping "I've sent the payment" keeps yours open while we look for it.
How does shipping work?+
Calculated automatically at checkout and included in your total. We ship FedEx (DHL when it’s much cheaper), your whole order in one parcel — all of it shown before you pay. Shipping is priced on the heavier of the parcel’s weight and its box size.
Do I pay GST?+
We don't charge GST. Nothing up to S$400 including shipping. Above that, 9% GST collected by the courier on delivery. Checkout shows a per-parcel S$ estimate, so it's never a surprise.
How long does delivery take?+
Dispatched within 2–3 business days of confirmed payment, then ~3–6 days in transit via FedEx / DHL, with tracking.
Who is the account holder?+
Our own company — the beneficiary reads "Bandartcg.com Limited", the business you are buying from. Enter it exactly as shown: banks match the beneficiary name, and a payment sent under another name can be delayed or returned.
Is the bank account safe to pay?+
Yes. It is a business account with Wise Payments Limited (FCA-regulated, London), held in our own company name. We never change account details mid-order — if you ever get a message asking you to send somewhere else, it isn't from us.
Is there a minimum order?+
Yes — ¥10,000. Mix sealed boxes and graded singles to reach it.
Are sealed boxes really sealed?+
Yes — full shrink. Every booster box, pack and carton ships with its original factory plastic intact, never re-taped. PSA-graded singles ship untouched in their original slab.
Why isn't the PSA cert number shown on each listing?+
Each listing represents a card at a given grade, not one specific slab. We receive graded stock in volume, so there are too many products to list each slab's cert number. You still receive a genuine slab of the listed card at the listed grade.
What if my order arrives damaged?+
Send photos and an unboxing video within 48 hours of delivery by email or WhatsApp with your order reference. Damaged or lost in transit: we replace the item if stock remains, or refund it in full. Wrong item or wrong grade: we replace or refund it in full. See the Refund Policy for the details.
Still stuck? Email trade@bandartcg.com — we reply within 1 business day.