Refund Policy

This policy forms part of our Terms of Service with Bandartcg.com Limited and applies to trade (business) purchases. We are a wholesale importer: items are purchased from our Japanese suppliers AFTER your payment clears. Your refund window therefore follows the order status — before we buy from the supplier, your money is fully recoverable.

• Out of stock at confirmation — catalog stock is an hourly supplier snapshot; if your item is gone when we confirm, full refund within 3 working days.
• Cancellation before we order from the supplier — full refund minus non-recoverable transfer/gateway fees.
• We cannot fulfil the order for any reason on our side — full refund.

Once we have purchased from the Japanese supplier (order status "Purchased"), the order is non-cancellable and non-refundable — it is a committed purchase on our side. This is stated at checkout before you pay.

• Damaged / lost in transit — replacement (if stock remains) or a full refund for that item, from our reserve.
• Wrong item / wrong grade — send unboxing photos + video within 48 hours of delivery; we replace or refund that item in full.
• Graded slabs are pre-owned. Case scratches, scuffs or dust, and cosmetic flaws within the stated grade (print lines, holo scratches, light whitening, centering), are not grounds for a return — this protects buyers against slab swaps. A cracked or broken case, a damaged or unreadable label, or signs the case was opened are covered: send unboxing photos + video within 48 hours and we replace or refund that item.

Request via WhatsApp or email with your order reference (BT-…). Approved refunds are returned to the original payment method within 3 working days.

Email: trade@bandartcg.com · WhatsApp: +62 859-7759-3608. Please don't send returns to our registered office; we'll give you a return address if one is needed.